Since its establishment around a decade ago, Extragreen has built a strong brand reputation in Melbourne via its flagship travel outlet in Swanston Street and its branch offices in Box Hill, Glen Waverley, Sydney and Brisbane. The enormous growth achieved has been recognised with a swag of ‘best performer’ awards from companies including Singapore Airlines, Malaysia Airlines and Cathay Pacific, to name a few. This growth has been driven by the range, quality and competitive pricing of Extragreen’s products and the unparalleled level of customer service provided by its team of highly-experience travel consultants.
Rose Yong JP, the managing director asserts: “We have learned that our clients value our insight and our ability to plan any trip. From a one-day tour of Melbourne’s sights to interstate business travel or a long group tour, we pride ourselves on providing exceptional, personalised service to every client.”
These acknowledged strengths in product range and customer service provide franchisees with firm foundations on which to build highly successful retail outlets.
More than just tickets and packaged tours
While consistently delivering customer service that is second-to-none, its unique product range is undoubtedly the important distinguishing feature between Extragreen and its competitors.
The company is renowned for the quality and value of its specially-designed, fully-guided tours, which give it a real competitive edge. These are developed by its three in-house tour divisions and include not only overseas packaged tours (which most travel agencies offer) but enormously popular inbound, interstate and day tours.
Extragreen also offers a range of complementing travel products and services including travel insurance and visa application facilities, and can arrange other essential travel details such as airport transfers, meals and local tour guides so clients have the comfort of knowing they don’t have to worry about a thing.
“In 22 years of travelling and touring the world, this trip was the best tour we have been on. It was as smooth as silk from start to finish. We want to thank you for the effort you and Extragreen put into this fantastic tour. We will definitely be going again with Extragreen.”
It’s who you know
Extragreen franchisees benefit from the outstanding network of international contacts developed by Rose Yong and her experienced team, who between them have more than 35 years’ experience in the travel industry. These contacts have enabled the company to forge strong partnerships around the globe and to achieve such distinctions as being one of the few travel agents authorised by the Governments of Australia and the People’s Republic of China to provide tourist services for the increasing number of Chinese visitors to Australia. In addition to the high quality service and competitive pricing Extragreen has been able to negotiate from suppliers as a result of its outstanding record, and you have a powerful case for coming on board.
Further, Extragreen’s strong relationships with suppliers means franchisees also receive other benefits from airlines, including rebates on the cost of familiarisation tours and international travel discounts. Before you even open your door you will have completed Extragreen’s three-month initial training program. It covers all travel industry regulations and procedures and Extragreen’s products, customer service techniques and business management system. You will be guided through this program by dedicated, training consultants who also help you train the staff you recruit to operate your outlet.
As an Extragreen franchisee you are investing in a turnkey operation site selection, lease negotiation and fit-out are all managed by the franchisor. What’s more, the fit-out is in accordance with the brand-new corporate look introduced by Extragreen as part of its move into franchising.
Extragreen will also work closely with you to develop an opening promotion and launch campaign for your new outlet, and follow this up with extensive ongoing marketing support that involves:
Off to a flying start.
When you decide to come on board as an Extragreen franchisee, you will enjoy a range of franchise support services designed to let you concentrate on growing your business rather than getting bogged down in back-room activities.
The journey continues …
An Australian-owned, independent, fully licensed and IATA accredited travel agency, Extragreen is looking for franchisees to help grow its retail travel agency business first in Victoria and then across Australia. In preparation for this expansion,
Extragreen has transformed its organisational structure, operating systems and corporate look. “Our grand vision is to make our brand a household name throughout Australia,” says founder and current Managing Director Rose Yong – who has already grown Extragreen from a small travel agency to one of Victoria’s largest independently owned travel companies.
“All we need now is passionate people with a love of travel and the discipline to follow a franchise system who want to share that vision and join us in our journey of expansion.”
Is it time you came on board?
If you like what you’ve read about Extragreen Holidays so far, then one of our franchises may be just the ticket to business success for you. The excitement of owning your own travel business may be a lot closer than you think!
Great locations and territories are now available!
Rose and her team are looking for people who have:
Experience in the travel industry is not necessary.
If this interests you, head to www.growit.net.au to submit an expression of interest.
We look forward to hearing from you!